smjl Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register an account on smjl, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years old, and comply with applicable regulations in the Philippines. We may also ask for a government-issued ID during the account verification process to confirm the details you provided at registration.

When you use the smjl platform, we automatically collect certain technical data such as your IP address, device type, browser version, and session activity. This data helps us maintain platform security, detect unusual account behaviour, and improve the overall experience for Filipino users. We do not use this technical data to identify you personally beyond what is necessary for security and service delivery purposes.

If you make a deposit or request a withdrawal, we collect transaction-related information including the payment method used, transaction amounts in Philippine pesos (PHP), and timestamps. This financial data is retained as required by applicable Philippine regulations and is used solely for processing your transactions, resolving disputes, and maintaining accurate account records. We do not store full payment card numbers or sensitive banking credentials on our servers.

The personal information you provide to smjl is used primarily to operate and maintain your account, process deposits and withdrawals in PHP, and deliver the gaming and sports betting services you signed up for. We also use your contact details to send you important account notifications such as login alerts, transaction confirmations, and updates to our Terms and Conditions or this Privacy Policy. These communications are service-related and are not optional while your account remains active.

smjl uses aggregated and anonymised usage data to analyse platform performance, identify popular game categories, and improve the overall experience for players in the Philippines. This analysis does not involve identifying individual users and is used purely to make smjl a better platform. We may also use your data to comply with legal obligations, respond to regulatory inquiries, and cooperate with law enforcement agencies in the Philippines when required by law.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. If we ever engage third-party service providers to assist with platform operations — such as payment processors or identity verification services — those providers are contractually required to handle your data securely and only for the specific purpose for which they were engaged. They are not permitted to use your data for their own purposes.

smjl applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and transaction details remain private during every session. Our servers are hosted in secure environments with access controls that limit who can view or process your personal information.

We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities. Account passwords are stored in hashed form and are never accessible in plain text, even to smjl staff. If you suspect that your account has been compromised, you should change your password immediately and contact us through the details provided on our platform so we can investigate and take appropriate action.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — never share your login credentials with anyone, avoid accessing your smjl account on public or shared devices, and always log out after each session. If you have questions about our security practices, visit our FAQ page for more information.

As a user of the smjl platform based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request corrections to any inaccurate or outdated information in your account profile. To make such a request, contact us using the support details available on the platform and we will respond within a reasonable timeframe.

You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine regulations. If you close your smjl account, we will remove or anonymise your personal data in accordance with our data retention schedule, except where retention is required by law or for the resolution of outstanding disputes or transactions. We will inform you of the applicable retention period when you submit a deletion request.

If you believe that smjl has handled your personal data in a manner that violates applicable Philippine privacy law, you have the right to raise a complaint with the relevant regulatory authority. We encourage you to contact us first so we can address your concern directly and promptly. Our goal is to be transparent and responsive in all matters relating to your personal data, and we take every privacy concern raised by our Filipino users seriously.

smjl reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your personal information is being handled.

Continued use of the smjl platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and contact us to request account closure. We will handle any data deletion requests in accordance with the version of the Privacy Policy in effect at the time of your request.

If you have any questions about this Privacy Policy or how smjl handles your personal data, please visit our FAQ page or reach out to our support team. We are committed to being open and honest about our data practices, and we welcome any feedback from our users in the Philippines that helps us improve the way we protect your privacy.